Question 1

How long is your warranty?

Accepted Answer

Seven years on craftsmanship — both structural and general — and two years on the electrical, plumbing, heating, cooling, and ventilation systems we install, measured from the date of substantial completion. Most builders warrant their work for one year.

Question 2

Do I need a permit for a custom closet installation?

Accepted Answer

Most closet installations don't require a permit, since they don't involve structural changes. If your project involves moving walls or expanding the closet's footprint, we'll handle any required permitting as part of the project.

Question 3

Do we have to visit a showroom to pick cabinets and countertops?

Accepted Answer

No — we bring the showroom to you. Our design team comes to your home with real cabinet, countertop, and fixture samples, plus video and design visuals, so you see every material in your own lighting, next to your own floors and paint. That's where showroom lighting fools people — your home never will. No driving, no sales floor, no pressure. Schedule your free in-home design consultation.

Question 4

How do I know if my roof needs to be replaced?

Accepted Answer

Look for missing, curling, or cracked shingles, dark algae streaks, or granules collecting in your gutters. Water stains on ceilings or in the attic are also warning signs. If your roof is 20 years or older, schedule a free roof inspection and we will give you an honest answer.

Question 5

What does design-build mean?

Accepted Answer

One company handles your architectural design, permits, budget, and construction with a single point of contact — instead of you coordinating an architect and a contractor separately. See each stage on our process page.

Question 6

What areas does Bay America Renovations serve?

Accepted Answer

We serve six Maryland counties: Queen Anne's, Talbot, Caroline, Kent, Dorchester, and Anne Arundel — communities like Stevensville, Chester, Grasonville, Kent Island, Easton, Annapolis, Arnold, Cambridge, Denton, and Centreville. See our service areas page for the full coverage map.

Question 7

How long does a kitchen remodel take?

Accepted Answer

Every project differs, so we set the real schedule during design — and put it in writing. Design and selections typically take a few weeks; construction time depends on scope. Our process page shows each stage from consultation to completion.

Question 8

How do I start planning a renovation or addition?

Accepted Answer

Start with our Maryland home renovation planning guide and pre-design questionnaire. It walks you through the questions we will ask about goals, budget, and timing — most homeowners find it clarifies their own priorities.

Question 9

Are you licensed and insured?

Accepted Answer

Yes. We hold MHIC licenses #134337 and #154049 and are fully insured in Maryland. You can verify both on the state MHIC site, and our warranties and certifications page lists our credentials.

Question 10

Can you work with any closet shape or size?

Accepted Answer

Yes. Every custom closet system is designed around your specific space, whether it's a small reach-in closet or a large walk-in.

Question 11

What roofing shingles do you install?

Accepted Answer

We are certified installers of Atlas shingles with 3M Scotchgard Protector , which resists the black algae streaks common in Maryland's humid climate. Options range from architectural shingles to Class 4 impact-rated StormMaster Shake. You can compare every shingle line in our shingle products suite.

Question 12

What is the difference between a manufacturer warranty and a craftsmanship warranty?

Accepted Answer

The manufacturer warranty covers the product itself — a shingle that fails, a window seal that leaks. Our craftsmanship warranty covers the installation. Most warranty disputes fall in the gap between the two, which is why we carry both, and why we handle manufacturer claims on your behalf for your first three years.

Question 13

How long does a roof replacement take in Anne Arundel or Queen Anne's County?

Accepted Answer

Most asphalt shingle roofs are replaced in one to three days once materials arrive, depending on the size and pitch of your roof and the weather. We schedule around Chesapeake Bay weather windows and walk you through each step of our process before work begins.

Question 14

Do you build home additions?

Accepted Answer

Yes — room additions, screened porches, and whole-home transformations across our six-county service area. Additions are where design-build shines, because structural design, permits, and construction stay under one roof. Request a feasibility consultation.

Question 15

How much does a custom closet cost?

Accepted Answer

Cost depends on the size of the closet and the materials and features you choose. We provide honest, upfront pricing during your free in-home estimate — no surprise costs.

Question 16

Who designs my kitchen or bathroom?

Accepted Answer

Design happens in-house — the same company that builds your project designs it, so nothing gets lost between a designer and a contractor. That is the core of our design-build approach.

Question 17

Does your warranty transfer if I sell my home?

Accepted Answer

Yes, one time, at no cost to the first buyer. Notify us in writing within thirty days of settlement and the balance of the seven-year period transfers with the home. The period continues from the original completion date rather than restarting. The service commitments — scheduled walkthroughs, response times, and manufacturer claim handling — are provided to the original owner and do not transfer unless we confirm otherwise in writing.

Question 18

What is the Customer Bill of Rights?

Accepted Answer

It is our written promise covering transparent pricing, respect for your property, and clear communication at every step. Read the full Customer Bill of Rights — it is the standard we hold every project to.

Question 19

Which areas do you serve?

Accepted Answer

We serve homeowners in Queen Anne's, Talbot, Caroline, Kent, Dorchester, and Anne Arundel counties — including Stevensville, Kent Island, Easton, Centreville, Cambridge, Denton, Annapolis, and Arnold. See the full list on our service areas page

Question 20

How do I get an estimate?

Accepted Answer

Request a free consultation online or call our office at 443-212-8777. We visit your home, measure, and deliver a detailed written estimate — no vague allowances.

Question 21

Do you handle both design and installation?

Accepted Answer

Yes. Our in-house design team creates the layout, and our own installation crew builds it — so the finished closet matches what was planned.

Question 22

Is there a design credit for new clients?

Accepted Answer

New clients currently receive $1,000 toward professional design services when starting a project with our team. It covers layout planning, material selections, and a detailed scope and budget before construction begins. Claim it through our contact page.

Question 23

What warranty comes with a new roof?

Accepted Answer

Every roof includes the full manufacturer's warranty plus our limited lifetime labor warranty. That means we stand behind the installation itself, not just the shingles. See the details on our warranties and certifications page.

Question 24

How do I file a warranty claim?

Accepted Answer

Email info@bayrenovations.com or call 443-212-8777 within thirty days of noticing the issue. We acknowledge within two business days and inspect within ten. If the issue is a covered craftsmanship defect, we repair or replace it at our expense. If water is actively entering your home, call rather than email — we respond the same day.

Question 25

What does a kitchen remodel cost in Easton or Annapolis?

Accepted Answer

Cost depends on cabinetry grade, countertop material, layout changes, and appliances. [$10,000 to $35,000.00+]. Our Customer Bill of Rights guarantees transparent pricing — you will see exactly what everything costs before you sign.

Question 26

Are you licensed and insured in Maryland?

Accepted Answer

Yes. Bay American Homes Builders, LLC, trading as Bay America, holds MHIC license #134337 and Maryland Home Builder Registration #9100 — Maryland licenses remodeling and home building separately, and we hold both. We carry general liability and workers' compensation insurance. Every credential is publicly verifiable.

Question 27

What services do you offer?

Accepted Answer

Everything you need under one roof: exterior renovations (roofing, siding, windows, doors, insulation, decks), kitchen and bath remodeling through American Kitchen & Bath, and full design-build projects including additions. Browse all services to see everything we do.

Question 28

How does budgeting work on a design-build project?

Accepted Answer

We develop the budget during design — before construction — so you approve real numbers, not allowances that balloon later. Transparent pricing is a written commitment in our Customer Bill of Rights.

Question 29

Can a new roof lower my energy bills?

Accepted Answer

Yes. Our roofing systems include ridge ventilation that lets trapped attic heat escape, which reduces the load on your cooling system in Maryland summers. Pairing a new roof with proper attic insulation gives the biggest efficiency gain.

Question 30

Can you remodel my bathroom and kitchen together?

Accepted Answer

Yes, and combining them usually saves money on mobilization and keeps disruption to one window of time. Larger combined projects run through our design-build process with a single project manager.

Question 31

What is the Home Record?

Accepted Answer

A complete file for your home, handed to you at completion: every product and model number, paint colors and sheens, finish schedules, appliance serial numbers, manufacturer warranty registrations, and photographs of what is behind your walls before they were closed. Most homeowners never receive this. It is yours to keep, and it is worth real money at resale.

Question 32

What does a roof replacement cost on the Eastern Shore?

Accepted Answer

It depends on roof size, pitch, the shingle line you choose, and how many layers need removal. [$2,000.00 to $8,000.00+]. The only accurate number is a written estimate — request your free estimate and we will measure and price it properly.

Question 33

What warranty comes with a new roof?

Accepted Answer

The full Atlas manufacturer warranty on the shingles, plus our seven-year craftsmanship warranty on the installation. Because we are a certified Atlas installer, your project can also qualify for Atlas system warranties such as Signature Select®. We register the manufacturer warranty for you.

Question 34

Do you handle roofing permits?

Accepted Answer

Yes. We pull the required county permits for roofing work across Queen Anne's, Talbot, Caroline, Kent, Dorchester, and Anne Arundel counties, and our installers are trained on local code. Permits are built into our process, not an extra headache for you.

Question 35

Why does certified installation matter for my warranty?

Accepted Answer

Many manufacturer warranties are conditional on installation by a certified installer following documented specifications. Installation by an uncertified crew can void product coverage — and homeowners usually discover this only when they file a claim. Our certifications keep your manufacturer coverage intact.

Question 36

How do I check whether a contractor is licensed in Maryland?

Accepted Answer

Search the contractor's name or license number on the Maryland Home Improvement Commission registry at dllr.state.md.us/license/mhic, or call the Commission at 1-888-218-5925. For new home construction, check Home Builder Registration separately through the Attorney General's Consumer Protection Division. We recommend doing this for every contractor you are considering — including us. Our numbers are MHIC #134337 and MHBR #9100.

BAY AMERICA

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A Window That Provides Greater Possibilities

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FAQS

How long is your warranty?

Do I need a permit for a custom closet installation?

Do we have to visit a showroom to pick cabinets and countertops?

How do I know if my roof needs to be replaced?

What does design-build mean?

What areas does Bay America Renovations serve?

How long does a kitchen remodel take?

How do I start planning a renovation or addition?

Are you licensed and insured?

Can you work with any closet shape or size?

What roofing shingles do you install?

What is the difference between a manufacturer warranty and a craftsmanship warranty?

How long does a roof replacement take in Anne Arundel or Queen Anne's County?

Do you build home additions?

How much does a custom closet cost?

Who designs my kitchen or bathroom?

Does your warranty transfer if I sell my home?

What is the Customer Bill of Rights?

Which areas do you serve?

How do I get an estimate?

Do you handle both design and installation?

Is there a design credit for new clients?

What warranty comes with a new roof?

How do I file a warranty claim?

What does a kitchen remodel cost in Easton or Annapolis?

Are you licensed and insured in Maryland?

What services do you offer?

How does budgeting work on a design-build project?

Can a new roof lower my energy bills?

Can you remodel my bathroom and kitchen together?

What is the Home Record?

What does a roof replacement cost on the Eastern Shore?

What warranty comes with a new roof?

Do you handle roofing permits?

Why does certified installation matter for my warranty?

How do I check whether a contractor is licensed in Maryland?

SUPERIOR QUALITY
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SUPERIOR TECHNOLOGY