The title of "Homeowner" is one that is earned through hard work.
We believe your investment should be noticeable to everyone passing by. At BAY AMERICA - RENOVATIONS, transforming your most treasured asset is not just a task; it’s an honor. We prioritize quality and service, taking pride in our work just as you take pride in your home.
CUSTOMER BILL OF RIGHTS
At our company, we believe hiring a contractor should feel clear, respectful, and empowering—not stressful. This Customer Bill of Rights defines the standards you can expect from us on every project, from the first conversation to final completion.
1. The Right to Honest, Transparent Pricing
You have the right to clear, upfront pricing with no hidden fees. We explain costs, allowances, and options so you can make informed decisions with confidence.
3. The Right to Respect for Your Home
You have the right to a clean, safe, and protected home. Our crews treat your property as if it were their own, using proper protection, cleanup, and care at all times.
5. The Right to Clear Communication
You have the right to timely updates and responsive communication. Questions are answered promptly, changes are discussed before work proceeds, and decisions are documented clearly.
7. The Right to Control Changes
You have the right to approve all changes in writing before they occur. No extra work, costs, or substitutions happen without your knowledge and consent.
9. The Right to Safety and Compliance
You have the right to a jobsite that follows safety standards, local codes, and permitting requirements. We build responsibly and legally.
11. The Right to a Proper Walkthrough and Completion
You have the right to a final walkthrough, clear closeout, and resolution of punch-list items. A project isn’t finished until it meets the agreed scope and standards.
2. The Right to Be Fully Informed
You have the right to understand your project scope, timeline, materials, and process. We explain what we’re doing, why we’re doing it, and what comes next—no guesswork required.
4. The Right to Professional, Qualified Craftspeople
You have the right to skilled, trained, and properly supervised installers. We use experienced professionals who follow best practices, codes, and manufacturer requirements.
6. The Right to On-Time, Accountable Performance
You have the right to a realistic schedule and accountability. If conditions change, we communicate early and adjust transparently—no surprises.
8. The Right to Quality Materials and Workmanship
You have the right to durable materials and craftsmanship that meets or exceeds industry standards. We follow manufacturer specifications to protect performance and warranties.
10. The Right to Warranty Protection
You have the right to know what is covered and for how long. We clearly explain workmanship warranties and manufacturer warranties so you are protected long after completion.
12. The Right to Be Treated Fairly and Professionally
You have the right to be treated with honesty, courtesy, and integrity—always. Your trust matters, and we work hard to earn it every day
Our Promise
This Customer Bill of Rights is not marketing language—it’s our operating standard. If at any point you feel one of these rights is not being honored, we want to know and we will make it right.
Because great construction starts with trust.
